FAQ’s

 

Q: When does DStv Delicious International Food and Music Festival take place?
A: 21 – 22 September 2019

 

Q: Where does DStv Delicious International Food and Music Festival take place?
A: Kyalami Grand Prix Circuit, Cnr R55 & Allandale Road, Kyalami, Midrand, Johannesburg

 

Q: What are the opening and closing times of the Festival?
A: Saturday: 11h00 – 22h00 | Sunday: 10h00 – 20h00

 

Q: Who is performing?
A: Delicious Main Stage: Saturday 21 September

  • Corinne Bailey Rae
  • Ralf Gum All Stars feat Ralf GUM, Mafikizolo, Monique Bingham, Kafele Bandele, Portia Monique, Bongi Mvuyana, Ayanda Jiya, Joseph Junior, and Nivalito
  • Kalawa Jazmee Records 25 Year Anniversary with guest appearances
    •  Thebe
    • Winnie Khumalo
    • Boom Shaka
    • Alaska
    • T’zozo
    • Professor
    • Uhuru
    • Oskido
    • Spikiri
    • Character
    • Heavy K
    • Mjokes
    • Nokwazi
    • Candy
    • Zonke
    • Dr Malinga
    • Vetkuk vs Mahoota
    • DJ Zinhle
    • Busiswa
    • Tamara Dey
    • BOP
    • Trompies
    • Bongo Maffin
    • Mafikizolo
    • and Don Laka

Red Bull Bull Delicious Dance Arena:

  • Shimza
  • Cassper Nyovest
  • Lady Zamar
  • DJ PH
  • DJ Kent
  • Ms Cosmo
  • Major League

Delicious Main Stage: Sunday 22 September

  • Raphael Saadiq
  • Ten City
  • Tortured Soul feat Lisa Shaw
  • Shekhinah
  • Lira
  • Ralf Gum All Stars feat Ralf GUM, Mafikizolo, Monique Bingham, Kafele Bandele, Portia Monique, Bongi Mvuyana, Ayanda Jiya, Joseph Junior, and Nivalito

 

Q: Where can I buy tickets?
A: Purchase your tickets on https://dstvdelicious.howler.co.za/events/dstv-delicious-international-food-music-festival-2019-9673/tickets or find out more about the different ticket offerings on our website www.deliciousfestival.com

 

Q: Which tickets are available and how much do they cost?
A: Tickets start at R295 for the Engen Kids Fest and R650 per person, per event day for a Delicious General Access Pass. You can find out what tickets are available on our website www.deliciousfestival.com/admission

 

Q: Can I bring my child into the lounges & do they need a lounge ticket?
A: No children under the age of 18 will be granted access into areas that serve alcoholic beverages which includes lounges, hospitality units, and GA Bars.

 

Q: Can I bring my children to the festival?
A: Children are more than welcome! You can get your child a standard GA pass to join you on the festival grounds. Children Under 3 years old get free entry into the festival. There is a dedicated Kids area inside the festival where your little ones between the age of 3 and 13 can enjoy 10 hours of FUN in a safe and climate-controlled area. At R295 per person, per event day, The Engen Kids Fest will bring ample child-friendly content for your children to enjoy and the ticket includes a lunch pack.

 

Q: Can I leave my child inside the Engen Kids Fest while I enjoy the Festival?
A: Yes, there will be trained child minders inside the Engen Kids Fest who’ll look after and entertain your kiddies between the ages of 3 and 13 while you enjoy the Festival. There will be stringent security measures in place to ensure only you as the parent of the child, may collect your child from the Engen Kids Fest area when you’re leaving the festival.

 

Q: Is the event wheelchair friendly?
A: Yes, parking for Wheelchair access is at the VIP Parking Area. They can access the VIP Terrace easily and they can also access the General Access Area via the tunnel. Wheelchair users need to display their Wheelchair status when they drive into the festival.

 

Q: Can I buy food at the Festival?
A: Yes. You can buy food from any of the many food traders and food trucks inside the Delicious Mile – our gourmet food market.

 

Q: Can I buy drinks (alcoholic & non-alcoholic) at the Festival?
A: Yes. A variety of alcoholic and non-alcoholic beverages will be available to buy at one of the many bars situated around the festival grounds. No alcoholic beverages will be served to peoples under the age of 18.

 

Q: Can I buy tickets on the day at the gate?
A: It is unlikely that there will be tickets left at the gate on the Delicious weekend. We advise you buy your tickets in advance at deliciousfestival.com

 

Q: Will there be secure parking available inside the festival grounds?
A: There will be a limited amount of general access parking tickets sold at R100 cash per vehicle available inside the festival grounds on a first come, first park basis. On-site parking is fully patrolled and secure.

 

Q: What is NOT ALLOWED at the Festival?
A: Beverages alcoholic or non-alcoholic of any kind including bottled water. Food of any kind. Drugs. Firearms. Glass. Picnic Baskets. Professional photography and videography equipment. Drones. Beach / golf umbrellas. Hubbly-bubbly. Cooler boxes. Animals. Drinking of alcohol in parking areas is strictly prohibited. There is a strict No Pass Out policy at the festival. Zero tolerance of illegal substances or weapons.

 

Q: What is ALLOWED at the Festival?
A: Handheld umbrellas. Camp chairs.

 

Q: What must I bring to the Festival?
A: Sun cream, Cap/hat, sunglasses, something warm for the evening, ID Book / Drivers License, R100 cash for parking, and your festival tickets.

 

Q: Is there parking at the venue?
A: Yes, secure and patrolled parking is available. Parking is limited and available on a first come, first park basis at R100 cashupon arrival. There will be a designated safe Drop-Off Zone available.

 

Q: What are the running times for the Gautrain?

A:

Saturday:

08:00 Starting time from Midrand

22:30 Last bus departing from Kyalami to Midrand

Sunday:

08:00 Starting time from Midrand

21:30 Last bus departing from Kyalami to Midrand

 

VISA x Howler FAQ’s

 

Q: I thought Cash was King. Why no cash?

A: Cash may have been King in the 1980s, but the world has changed. Today, there are issues like safety (your safety, vendors’ safety, etc.), money security, network down-time, and even transaction speed to consider. Never mind King; cash is a Pawn. At best.

 

Q: Okay, no cash. But why no debit or credit cards, Zapper, Snapscan, etc?

A: Simple: network congestion. At an event with 25k people, lines go down and signal suffers. Bartenders and vendors land up waving their card machines in the air and you land up queuing for dayzz. The only way to avoid this is transactions that run 100% offline.  Remember you can still load your Howler Card with all these options

 

Q: Is a Howler wristband/card really quicker?

A: Here are the numbers. You compare them… Processing a cash/card transaction can take 60 seconds (forget calculating and finding change, which is a hack all in itself). Multiply that by 25k people, twice or even three times each. Then consider that processing a Howler transaction takes 2-3 seconds. Yes: Howler Cards/Wristbands really are quicker. Much. Quicker.

 

Q: But won’t I have to queue to get my pre-loaded wristband or top up at the event?

A: Only minimally. We’ve done this literally hundreds of times – in South Africa, Africa and elsewhere. We did this at Delicious in 2 years ago and at most of your favourite events. Ultra, RAGE, Spring Fiesta, Afro Punk, Jazz Fest, and more, and we know how to manage crowds and keep them moving. Trust us. We’re on it. PLUS, if you top-up online with your full budget (up to 4 hours before the event kicks off), you won’t have to visit a top-up station at the event. Select ‘Auto-Cashout’ and whatever you don’t spend we’ll refund you afterwards.

 

Q: Yeah right! You won’t refund my money.

A: Yes. We will. We’re not about taking other people’s money and using it to create an event on a private island in the Bahamas, with parties and models and yachts. That’s those other guys. We do what we say we’ll do; it’s at the core of how we operate. Just enable ‘Auto-Cashout’ and leftover funds will be credited to your account 3 working days after the event.

 

Q: What if I don’t want to load up online before the event? 

A: if you’re scared of the internet, you’re not out in the cold. Simply redeem a card/wristband at the top-up station at the event, using your preferred payment device, phone, watch VISA credit/debit card or cash. Once the money’s in the system, you’ll have seamless interactions – and we’ll bring you over to the fun side of the island eventually. We promise.

 

Q: Does Howler keep my credit card details on file? Is my info safe?

A: No and yes. No, we don’t and yes, it’s safe. We don’t store your credit card details on file. Instead, we use payment gateways to process all payments. We also don’t retain any personal details (except for your name and the wristband’s/card unique number) on the wristband/card itself. Your email address is not linked to the wristband if you top up at the event. (Hot tip: We recommend that you take a photo of your wristband (the 14-digit number) in case it gets lost.)

 

Q: How do I get my surplus money back if I only load once I’m at the event

A: After the event, just go online, create an account, and use the 14 digits on the back of the wristband to pair it with that account. Provide your banking details, enable ‘Auto-Cashout’, and you’ll get your moollah back within 72 hours of the event. Cashouts remain open for 30 days.

 

Q: But why must I wait 72 hours?

A: As a result of bank technology, payments can take 24-72 hours to reflect in our account after an event. As soon as we get it, we get it ready for cashout.

 

Q: What if I don’t enable ‘Auto-Cashout’ and then I forget to request my refund? 

A: Has my money gone to the Bahamas?

Nope. Forgetting’s not ideal, but it’s not a train smash. Late refunds are possible, post the 30-day window. Get in touch with us on support@howler.co.za and we’ll get it sorted for you.

 

Q: How do I know what amount to pre-load?

A: We recommend loading an amount you would normally spend at an event like this. There are also event pricelists you can consult for guidance. Remember: If you run out of cashless credit at the event you can add funds at a top-up station, and any unused funds can be credited to your bank account afterwards.

 

Q: How do I know that skelms at the event aren’t skimming my wristband/card and stealing my moolla?

A: Only a registered Howler vendor can deduct money from a Howler wristband/card, and the device must be pressed directly onto the wristband to operate.

 

Q: What if a bartender/vendor overcharges me?

A: We do everything in our power to ensure that this doesn’t happen. But, a good practice is to look at your balance after every transaction. Howler has a dedicated Customer Support Desk to help you if you think you’ve been overcharged.

What’s more, there’s a full transaction history on every Howler wristband, which any one of our support staff can access. This would be impossible if you were using cash/cards. Once washouts open, you can view your FULL transaction history from us. If there’s been any hanky-panky, we can look into it for you. 

 

Q: Is there a fee to use Howler at this event?

A: Think about how you use your ‘other’ money. Unless you keep every cent you earn under your mattress, you pay fees to store it securely, access it, move it, invest it, transfer it, pay it, and so on. Using money costs money, and our fees are the price of convenience. That’s what it takes to create an improved experience. It really is as simple as that. You can thank our payments technology partner VISA who will be taking care of all our fees for this event so it will cost you nothing